Returns & Shipping
90 DAY Return Period
If you want to return goods to Body4Real you must first confirm your request to us via e-mail or phone. The sales department will then issue you with a Return Merchandise Authority (RMA) number and provide instructions on where to return the goods in question to.
When returning goods we recommend that you use Recorded Delivery or other secure delivery. On receipt of your returned order we will refund the purchase price paid for the goods. The returned goods should be in their original packaging and be in a saleable condition. Return postage is at your own cost and risk.
Your right to cancel an order is subject to the following conditions:
(i) Please contact us by email at email@example.com to advise of any cancellation.
(ii) The cancellation period ends on the expiry of the period of 60 DAYS of the original order date.
(iii) Where you properly cancel or return your order to us, a refund will be made to you within 7 days of cancellation or receipt of your returned goods. This does not affect your statutory rights as a consumer. Refunds are made via WorldPay or PayPal, our online credit / debit card processors or other secure method.
(iv) If you do not cancel your order either before dispatch or within 60 DAYS of original order date, you will be deemed to have accepted the goods and no refund will be due to you.
(v) If you cancel your order after it has been dispatched, you must return it to us for a refund. Please note that orders are sent to our office for dispatch at approximately 11:30am each working day. Once an order has been processed and sent to our dispatch team it is too late to cancel dispatch.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.
We do not charge VAT (sales tax) on orders originating from customers who reside outside of the United Kingdom. In this situation, each customer is liable for payment of all local country taxes when purchasing products from Body4Real United Kingdom.